FeaturesPowerful features
Leverage cutting-edge artificial intelligence to automate, optimize, and scale your business - no coding required.
Trusted by leading businesses worldwide
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Customer DataConnect Everything. See Everyone.
Unify customer data from your CRM, marketing platforms, and internal tools directly into Cuoral. This single, comprehensive view eliminates blind spots, fuels our AI, and gives your team the full context needed for personalized and proactive engagement.
Complete Feature SetEverything You Need to Succeed
A comprehensive suite of tools designed to help you understand, engage, and retain your customers - all in one intelligent platform.
Live Chat
Engage customers in real-time and resolve issues instantly with our seamless live chat system.
Proactive Issue Detection
Identify and fix issues before users even report them, reducing friction and boosting satisfaction.
Ticketing System
Organize, track, and resolve support requests efficiently with an intelligent, structured ticketing flow.
Broadcast System
Send personalized messages and important updates to your customers at scale, instantly.
Customer Intelligence
Gain deep insights into user behavior, detect friction points, and spot churn risks before they escalate.
AI Support Agent
Automate first-level support with a smart AI agent that understands, responds, and learns over time.
Escalation Channels
Seamlessly escalate conversations to WhatsApp, Slack, Teams, Email and more, wherever your users are.
Live Visitors Feed
See who's on your platform right now, what they're doing, and engage at the perfect moment.
Advanced Analytics
Monitor trends, performance, and customer behavior with deep, actionable analytics and custom reports.
Email & SMS Campaigns
Send targeted messages via email or SMS, directly from your dashboard or API - to onboard, engage, and retain customers effortlessly.
Proactive Engagement
Detect friction points and automatically trigger personalized messages to users across their journey before issues escalate.
Smart Lead Management
Capture, qualify, and engage leads with intelligent workflows that adapt based on user behavior and feedback.
User Session Replay
Replay user sessions with synchronized logs to debug issues faster.
WhatsApp Integration
Receive and chat with your customers on WhatsApp through Cuoral.
White Label Option
Use custom branding across all widget touchpoints.
Customer Churn Prediction
Detect customers likely to churn and proactively engage them.
Customer 360 View
Get a holistic view of each customer with integrated data from multiple sources.
Addon Marketplace
Extend Cuoral's functionality with a variety of third-party addons and integrations.
Advanced Reporting
CSAT, NPS, and custom report generation to measure customer satisfaction and team performance.
Multi-Language Support
Engage customers globally with support for multiple languages, ensuring seamless communication across diverse markets.
Enterprise-Grade Security
Bank-level encryption, SOC 2 compliance, and robust data protection to keep your customer information safe and secure.
Ready to transform your customer experience?
Key DifferentiatorsWhy Choose Cuoral
Built for teams that want to move faster, understand deeper, and retain better - with intelligence that scales with you.
Unified Customer View
No more tab-switching. See all customer interactions-chat, email, and app activity-in one intelligent timeline for instant context and personalized support. Simplify your workflow and enhance customer understanding.
Proactive Friction Detection
Cuoral monitors user journeys in real-time to spot errors, struggle, or drop-offs *before* the customer even complains, allowing your team to jump in first.
Seamless Integrations
Connect Cuoral effortlessly with your existing CRM, marketing tools, and internal systems to create a truly unified workflow.
Advanced Ticketing System
AI-native ticketing that predicts issues before they escalate. Auto-categorize, prioritize, and resolve tickets with intelligent workflows that turn support into retention.
Predictive Churn Analytics
Leverage machine learning to identify customers at high risk of leaving. Get proactive alerts to launch targeted retention campaigns precisely when needed.
Intelligent AI Routing
Our AI instantly routes complex queries and high-value customers to the best-suited human agent, drastically cutting down on triage time and escalations.
Behavioral Intelligence
Understand *why* users do what they do. Use AI-driven session replays and behavioral scoring to gain deeper insights beyond simple clicks and metrics.
Churn Analysis
Identify at-risk customers with predictive analytics. Track behavior patterns, engagement drops, and friction signals to take proactive action before users churn.
Scalable Hybrid Support
Seamlessly blend AI chatbot assistance with human handoffs. Handle massive conversation volumes while ensuring every interaction remains relevant and high-quality.
Customizable Dashboards
Tailor your analytics dashboards to monitor the KPIs that matter most to your business, giving you actionable insights at a glance.
Enterprise-Grade Security
Rest easy with robust security protocols, data encryption, and compliance features built to protect your customer data at every level.
Session Replay
Watch exactly what your users experience. Replay sessions in real-time, identify pain points, and understand the customer journey from their perspective.
Unified Customer View
No more tab-switching. See all customer interactions-chat, email, and app activity-in one intelligent timeline for instant context and personalized support. Simplify your workflow and enhance customer understanding.
Proactive Friction Detection
Cuoral monitors user journeys in real-time to spot errors, struggle, or drop-offs *before* the customer even complains, allowing your team to jump in first.
Seamless Integrations
Connect Cuoral effortlessly with your existing CRM, marketing tools, and internal systems to create a truly unified workflow.
Advanced Ticketing System
AI-native ticketing that predicts issues before they escalate. Auto-categorize, prioritize, and resolve tickets with intelligent workflows that turn support into retention.
Predictive Churn Analytics
Leverage machine learning to identify customers at high risk of leaving. Get proactive alerts to launch targeted retention campaigns precisely when needed.
Intelligent AI Routing
Our AI instantly routes complex queries and high-value customers to the best-suited human agent, drastically cutting down on triage time and escalations.
Behavioral Intelligence
Understand *why* users do what they do. Use AI-driven session replays and behavioral scoring to gain deeper insights beyond simple clicks and metrics.
Churn Analysis
Identify at-risk customers with predictive analytics. Track behavior patterns, engagement drops, and friction signals to take proactive action before users churn.
Scalable Hybrid Support
Seamlessly blend AI chatbot assistance with human handoffs. Handle massive conversation volumes while ensuring every interaction remains relevant and high-quality.
Customizable Dashboards
Tailor your analytics dashboards to monitor the KPIs that matter most to your business, giving you actionable insights at a glance.
Enterprise-Grade Security
Rest easy with robust security protocols, data encryption, and compliance features built to protect your customer data at every level.
Session Replay
Watch exactly what your users experience. Replay sessions in real-time, identify pain points, and understand the customer journey from their perspective.
Proactive TicketingSupport That Thinks Ahead
Not just support tickets. Intelligent conversations that detect friction early, resolve issues faster, and turn every customer interaction into retention.
AI-Powered Intelligence
Automatically categorize, tag, and prioritize tickets based on intent and sentiment before your team even sees them.
Instant Auto-Detection
Detect friction in real-time. Failed payments, drop-offs, and user struggles trigger tickets automatically.
Unified Inbox
WhatsApp, email, chat, and SMS - all in one workspace. No more jumping between tools or missing messages.
Smart Automation
Auto-respond to common issues and route complex queries to the right agents. Less sorting, more solving.
Real Impact, Real Results
Friction detection before users complain
Faster resolution with smart routing
AI-powered support that never sleeps
"Cuoral's ticketing system helped us move from reactive to proactive support, reducing churn by 45% in just 3 months."
— Customer Success Team, Prembly
Chat, WhatsApp, Email, SMS - all unified
Built for intelligence, not just tracking
Seamless handoffs and internal notes
FAQ'sEverything You Need to Know, All in One Place
Got questions about how Cuoral works? We've got the answers. Simple, clear and built around your growth.
Let’s Connect with UsEfficiency and Boost Revenue with AI-Driven Sales Tactics.
Cuoral brings your tools, teams and touchpoints together, creating one intelligent flow where insight, action and trust move as one.